Terms & Conditions
General terms and conditions of the online store Easycase.eu
I. General provisions
General Terms and Conditions govern the rights and obligations of
the parties resulting from a Purchase contract concluded between the
Internet shop Provider
the Seller, which is
sro, with registered office at Budatinska 22, 851 06 Bratislava, Slovak Republic (EU). Identification Company Number: 46528245, Tax ID: 2023511424 , VAT
registered in the Commercial Register of Bratislava I, Section: Sro
Insert number: 78959 / B, (hereinafter referred to as the “seller")
and the buyer, the object of which is purchase and sale of goods on
the seller's e-shop website.
contractual relationships between IPshop s.r.o. (hereinafter
referred to as the “seller”) and its business partners
(hereinafter referred to as the “buyer” or the “consumer”)
shall be governed by the relevant legal regulations in force in the
Slovak Republic and complying with the applicable provisions of Act
no. 40/1964 Coll. Civil Code, Act no. 513/1991 Coll. Commercial
Code, Act no. 22/2004 Coll. on e-commerce and Act no. 250/2007 Coll.
on Consumer Protection, as amended and with Act No. 102/2014 on
consumer protection in the sale of goods or the provision of
services by a concluded distance or off-premises contract, as
E-mail contact of seller: firstname.lastname@example.org
Authority: Slovak Trade Inspection (SOI), SOI Inspectorate for the
Bratislava Region, Prievozska 32, P.O. Box 5, 820 07 Bratislava 27, Slovakia. Department of Technical Control of Products and Consumer Protection,
tel. no.: +421258272 172-3, Fax no: +421258272 170.
buyer is the natural or legal person who orders the goods, provides
his or her data in the sense of the requisites required to execute
the order. For the purposes of Act no. 102/2014 Coll. a consumer is
a natural or legal person who does not purchase goods for sale to
other persons or to do business or pursuing an occupation or
Internet online store, e-shop, is a computer system located on the Internet
with public access.
are considered all products published on the online store.
service is all modes of transport, packing and payment, or other
things of an intangible nature.
order is a purchase contract under which sales of goods and services
- The buyer fully recognizes electronic communications in particular through e-commerce, e-mail communications and telephone communications.
listed prices for goods and services are final including 20% VAT. In
the case of a VAT change, this shall be adjusted by the legislation
in force at the time of issue of the invoice.
seller is bound by the price listed on the internet shop page at the
time of the purchase.
price for the goods and services ordered by the buyer may be
additionally adjusted only by prior mutual agreement and with the
consent of the seller and the buyer.
- All deals and discounts shall be discharged until the stock is sold unless otherwise stated for a particular product.
order is based on the confirmation of the purchase of the goods
stored in the basket in the online store, by the buyer.
successfully manage the order, you must fill in the required data in
the order and choose the method of transport and payment for ordered
goods and services before confirming the purchase.
the order has been created in the online store, the buyer
automatically gets generated email confirming receipt of the order
by the seller.
details of the order and the expected delivery date of the goods and
services to the buyer will be agreed upon by e-mail, to which will
be sent any further information regarding the order to the buyer if
- The buyer is by sending an order bound to pay the purchase price of the ordered and delivered goods and services.
IV. Payment conditions
can pay for the goods and services in the online store with the following
- by Credit Card via the highly secure payments gate GoPay with the high standard certificate PCI DSS (Payment Card Industry Data Security Standard) v 3.1
- by PayPal
seller reserves the right to require the payment for goods and
services by prepayment, in particular in the following cases:
the products are made according to the specific requirements of the
the buyer violated the General terms and conditions in the previous
- when the products are made according to the specific requirements of the consumer
V. Delivery conditions
display of colors of the goods on the e-commerce website operated by the seller is
illustrative only. The show of color shades is dependent on the
quality of the monitor used, respectively of another display device.
the seller and buyer have agreed otherwise in the purchase contract,
the seller is obliged to deliver the subject to the buyer without
delay, no later than 30 days after the date of the purchase
contract. If the seller fails to comply with his obligation to
deliver the item(s) within the time limit specified in the first
sentence, the buyer will ask him/her to deliver the item within an
additional reasonable period. If the seller does not provide the
matter within this additional reasonable period, the buyer is
entitled to withdraw from the contract.
Goods that are in stock are usually shipped within two business day.
more than one item is in the order and part of it is not in stock,
the standard solutions is that the seller will wait for the missing goods to fulfil the complete order before shipping. If buyer is not willing to wait for re-stock the goods, there is the possibility of partial
delivery when agreed on both sides. In this case please contact email@example.com or firstname.lastname@example.org.
addition to the goods, the invoice (tax document) is sent to the
customer with the delivery note, instructions and other documents
for the products from the producer.
place of performance is the place where the goods are delivered.
seller is not responsible for the delayed delivery of the goods by
stating the buyer's incorrect address or any delay from the courier services.
buyer is entitled to inspect the goods thoroughly upon its receipt
from the carrier and to confirm with his signature the taking over
of the products on the receipt of the goods.
goods shall not be taken over by the buyer from the carrier, and the
buyer shall note any information on damage to the goods on the
receipt of the goods.
of visible mechanical damage to goods caused by transportation, if
the buyer confirmed the undamaged state to the employee of a
carrier, shall be recognized only if the buyer proves that the
defects complained had already taken place at the time of receipt of
the goods from the carrier.
of mechanical damage to goods that were not apparent when taking
over the consignment are required to be mentioned by the buyer
immediately after they are discovered - at the latest within three
days of receipt of the shipment. If he fails to do so, he can claim
the defects only if he proves that these defects were already there
at the time when the goods were taken over.
seller provides delivery of goods to the buyer through:
- Slovak Post Office
company InTime or DHL
VI. Transportation and packaging fee
- All shipping and packing fees are posted on the seller's site in section Delivery.
- The seller's internet store system automatically calculates the shipping and packing cost based on the choice of transportation and payment by the customer as well as the value of the order and then displays and counts it into the total amount of the order before the purchase is completed.
- In the case of non-standard consignments, the transport charge shall be charged separately following the prior agreement of the customer with the seller.
- The seller may send the goods immediately available to the buyer and deliver the remaining part of the order additionally within the statutory time limit, provided the buyer requests so, but only if the buyer agrees to additional shipping costs incurred by multiple shipments of goods.
VII. Transfer of ownership
- By taking goods at the agreed place, ownership of the goods moves towards the buyer.
VIII. Cancelation of the order
has the right to cancel the ordered goods before their expedition
and electronically, without a cancellation fee.
seller has the right to cancel the order in the case of failure to
deliver the goods due to force majeure, due to the termination of
its production, due to its lack on stock, or even if due to all
efforts that can be reasonably demanded from him, he is not able to
deliver the goods to the buyer within the time limit determined by
these general terms and conditions or in the price stated in the
online store. In all these cases the seller informs the buyer. The
seller is obliged to provide the option of delivering replacement
goods. The buyer has the right to refuse the possibility of
providing replacement goods and to withdraw from the order of the
ordered goods. The seller will refund the buyer the payment for the
goods within 14 days of the notice of withdrawal/cancellation by
transfer to the account specified by the buyer.
- The seller has the right to cancel the order in the case of a prior violation of the general terms and conditions by the buyer, as the previous non-receipt of the ordered goods by the buyer.
IX. Withdrawal from the contract
- The buyer has the right to withdraw from the purchase contract within 30 calendar days from the date of receipt of the goods. Goods are deemed to have been taken over by the buyer at a time when the buyer or a third party designated by him takes over all parts of the ordered goods.
the buyer wishes to claim the right to withdraw from the purchase
contract in a paper form, he is required to deliver the written
withdrawal from the purchase contract to the contact address of the
seller. A withdrawal form is available at
Returns suppage. In
the withdrawal, the buyer shall give the name and surname, address,
order number, date of the order, or account number for the financial
settlement. The goods must be delivered by the buyer together with
the purchase receipt no later than 30 days from the date of
withdrawal from the contract to the address of the seller. Upon
termination of the agreement, the buyer shall deliver to the seller
the complete goods, including complete documentation, undamaged, if
possible in the original packaging and not used together with all
documents - the original of the invoice with the delivery note,
instructions and other documentation of the goods delivered with the
goods. We advise consumers to make a copy of the invoice for their
use and send the goods as an insured parcel or registered letter.
seller shall return the payment for the goods, including the value of the delivery that the buyer could use when
ordering the goods, as well as the costs proved for ordering the
goods within 30 days from the day of delivery of the cancellation,
but not before the goods are delivered to him, or the buyer does not
prove that he sent the products. The reimbursement would be made in
the same way as the buyer used to pay the seller if the buyer did
not provide any other form of compensation in the written statement
of withdrawal from the contract.
the case that the buyer delivers to the seller the goods which are
used and is damaged or incomplete or the value of the goods
mentioned is reduced as a result of such treatment of the products,
which is beyond the treatment necessary to keep the characteristics
and functionality of the products, the seller is entitled from the
buyer to compensate for damages in the value of the repair of the
products and to bring the goods back to their original state,
respectively the seller has the right to demand reimbursement of the
cost of the goods from the buyer and the buyer is informed of this
fact. The buyer is therefore obliged to pay the seller the maximum
amount of the difference between the purchase price of the goods and
the value of the products at the time of withdrawal from the
buyer may withdraw from the purchase contract, which the subject of
is the purchase of the goods even before the commencement of the
to Act no. 102/2014 Coll, §7, sec. 6, letter C, withdrawal from the
purchase contract is not possible in the case of goods made
according to the specific requirements of the consumer, tailor-made
products or goods intended explicitly for one consumer.
It means personalized covers with buyers name or photo.
Article shall not apply to entities not complying with the
definition of consumer referred to in Law No. 250/2007 Coll. on
- If the buyer does not comply with any of the above obligations, the withdrawal is invalid and not effective, and the seller is not obliged to return all the demonstrable payments to the buyer and is also entitled to reimburse the costs associated with sending the goods back to the buyer.
X. Personal data protection
parties agree that the buyer is obliged to notify his/her name,
surname, postal address, postal code, telephone number and e-mail
address to the seller in the case he is a natural person for proper
order management and delivery of the order.
agree that the buyer is obliged to notify the seller for proper
order management and delivery of the order with his business name,
the address of the registered office, including postal code, VAT
identification number (if assigned), phone number and e-mail
buyer who has registered in the online store can always review and
change the personal information provided and cancel his registration
after logging in to the e-commerce website under “My Account.”
seller hereby notifies the customer that as per Article 6 (1) (b) of
Regulation (EU) 2016/679 of the European Parliament and of the
Council of 27 April 2016 on the protection of individuals with
regard to the processing of personal data and on the free movement
of such data, repealing Directive 95/46 / EC (General Data
Protection Regulation) hereinafter referred to as “the
Regulation”), the seller as an information system Operator will
process the buyer's personal data without the consent of the subject
as the subject is involved in the purchase contract process since
the processing of the buyer's data will be performed by the seller
under the pre-contractual relationship with the buyer and handling
of the buyer's personal data is necessary to fulfill a purchase
contract in which the buyer acts as one of the parties.
- In accordance with European General Data Protection Legislation (“GDPR”) and local applicable laws, this Privacy Notice provides you information on how Easycase collects, uses, protects, keeps, shares and deletes (collectively, we call it “process” or “processing” in this Privacy Notice) your personal details. We also provide you information about how you can contact us to exercise your rights under local law.
to Art. 6 par. (1) f) of Regulations the seller upon delivery of the
ordered goods, services to the buyer, by a legitimate interest may
process the buyer's data also for direct marketing, and to send to
the buyer's e-mail address information on new products, discounts
and actions on the goods offered, services.
seller undertakes to treat and store the buyer's data by applicable
European legislation (GDPR).
seller declares that, by Article 5 (1) (a) and (b) of the
Regulations, the customer's data will be acquired solely for the
purpose stated in these General Terms and Conditions and Claims Terms.
seller declares that for purposes other than those stated in these
General Terms and Conditions and Claims Terms, he will always
acquire the buyer's personal data on an appropriate legal basis,
while ensuring that such personal data are processed and used
exclusively in a manner consistent with the purpose for which have
been collected and will not be associated with personal data that
have been obtained for another purpose or for fulfilling the
the order is sent, the buyer will be asked to confirm by ticking the
box before submitting the order that the seller has communicated to
him in a sufficient, comprehensible and unmistakable manner:
identification data as referred to in Art. 1. of these General
terms and conditions and claims conditions demonstrating the
identity of the seller,
details of the seller, or responsible person of the seller,
purpose of personal data processing which is the conclusion of a
purchase contract between the seller and the buyer and the legal
basis for the processing of personal data
the required personal data to conclude the purchase contract and
the proper order management and delivery of the order is the buyer
obliged to provide
the processing is based on Article 6 (1) (f) that the legitimate
interest of the seller is direct marketing,
identification data, which is the company delivering ordered goods
to the buyer, the identification data of other recipients or
categories of recipients of personal data if they exist,
period of retention of personal data, or the criteria for
- his identification data as referred to in Art. 1. of these General terms and conditions and claims conditions demonstrating the identity of the seller,
seller declares that he will process personal data by good morals
and will act in a way that does not conflict with and will not
circumvent the Regulation or any other generally binding legal
seller, by the Regulation, shall provide the buyer whose data he
processes, with the following information:
identity and contact details of the seller and, where applicable,
the seller's representative,
details of the potentially responsible person,
processing purposes for which the personal data are intended, as
well as the legal basis of the processing,
the processing is based on Art. 6 par. (1) f) the legitimate
interests pursued by the seller or a third party,
category of recipients or groups of recipients of personal data, if
the relevant case, information that the seller intends to transfer
personal data to a third country or to an international
period of retention of personal data, the criteria for determining
on the existence of the right to request from the seller access to
his or her data and the right to rectify or erase or restrict the
processing or right to object to processing as well as the rights
to transfer this data,
right to submit a complaint with the supervisory authority
on whether the provision of personal data is a legal or contractual
requirement or a requirement that is required to conclude a
contract, whether the buyer is required to provide personal data,
and the possible consequences of not providing such data
existence of automated decision making, including profiling
- the identity and contact details of the seller and, where applicable, the seller's representative,
The buyer has the right to obtain from the seller a copy of the personal data that is being processed and has the right to get all the above information. For any further copies requested by the buyer, the seller may charge a fee corresponding to the administrative cost of making a copy.
the buyer claims his right under part X.11 in writing or
electronically and based on his request is evident that he is
exercising his right under paragraph X.11, the application shall be
deemed to have been filed under this Regulation.
Buyer has the right to object to the seller regarding the processing
of his or her data that it is supposed to be or will be processed
for direct marketing purposes, including profiling to the extent
related to such direct marketing. If the buyer objects to such
processing, the seller terminates the processing of personal data
for direct marketing purposes from the date of receipt of such an
objection to the seller, and the personal data of the buyer
concerned may no longer be processed and processed for such
buyer may, if he suspects that his personal data is unduly
processed, may file a complaint with the Office for Personal Data
Protection of the Slovak Republic. If the buyer does not have the
legal capacity in full extent, his rights may be exercised by an
seller shall take appropriate measures to provide the buyer with all
the information referred to in point X.11 in a concise, transparent,
understandable and easily accessible form, clearly and easily
formulated. The seller shall provide the information electronically
or by the Regulation by other means agreed upon with the buyer.
on the measures taken at the buyer's request shall be provided by
the seller to the buyer without undue delay, in any case within one
month of receipt of the request.
seller hereby notifies the buyer that, as a result of the
performance of the Contract when processing the Personal Data of the
buyer, the buyer’s
personal data is processed and is made available to the following
third parties, respectively to the groups of recipients:
- InTime s.r.o. Slovakia (part of a company UPS) Residence: Senecka cesta 1, Ivanka pri Dunaji 900 28 Slovakia.
- Slovenská posta, a.s., Partizanska cesta 9, 975 99 Banska Bystrica, Slovak Republic Ident.Comp.Number: 36631124
- InTime s.r.o. Slovakia (part of a company UPS) Residence: Senecka cesta 1, Ivanka pri Dunaji 900 28 Slovakia.
XI. Loyalty program
seller may offer a discount on the selling price of the goods in the
form of a loyalty program by registration and previous purchases of
will find the current discount level and amount in their customer
account on the seller's site.
discount is counted in and automatically displayed by the system
before the purchase is completed.
seller may modify or cancel the discount without prior notice,
especially in cases of previous disturbance of terms and conditions
by the consumer, such as, for example, refusal to accept ordered
- Entitlement to a discount cannot be enforced by a court.
XII. Rights and obligations of the Parties
parties are seller and buyer.
buyer is obliged to:
over the ordered goods,
pay for the ordered goods the agreed price to the seller,
examine the products and the status and quality of the packaging of
the products upon receipt.
- Take over the ordered goods,
seller is obliged to:
- deliver goods to the buyer in the required quality, quantity
and at the agreed price
with the products or, additionally, send to the buyer all documents
related to the products, such as the invoice for goods, the claim
form, the instructions for use in the codified form.
- deliver goods to the buyer in the required quality, quantity and at the agreed price
XIII. Compensation for a damage
- If the goods need to be re-delivered due to the absence of the buyer or if the buyer does not take the goods after the expiry of the agreed period without the prior written withdrawal from the purchase contract, the seller shall be entitled to claim compensation for the damage incurred in the amount of the actual costs of an attempt to unsuccessful delivery of the goods.
XIV. Warranty conditions
all goods sold, the buyer who is a consumer is covered by a 24-month
warranty period starts on the date of receipt of the goods by the
- Warranty period also applies to products sold at a discount.
XV. Complaint procedure and complaint conditions
Complaint Rule regulates the manner and place of complaints, the
complaint handling procedure, and how warranty repairs are
will be handled exclusively at
Buyer is required to deliver the goods to: IPshop s.r.o., Budatinska
22, 851 06 Bratislava, Slovakia (EU).
is possible to claim only goods that have been purchased at the
seller and which are the property of the buyer.
buyer has the right to claim the warranty to the seller only for
defects of goods caused by the seller, supplier or manufacturer and
covered by the warranty.
is not responsible for defects in goods if:
has been caused by mechanical damage to the product caused by the
handling of the product in a manner other than that specified in
the instruction manual or common application.
using goods under conditions that do not match with their moisture,
chemical, and mechanical effects, the natural environment of the
of care and maintenance of goods.
to goods by excessive loading.
of goods in violation of the terms of the documentation, general
principles, technical standards or safety regulations or any other
breach of warranty conditions.
resulting from natural disasters are also excluded from the
- The warranty also does not apply to the normal wear and tear of the goods (or parts thereof) caused by the use of the goods. Therefore, a shorter product life cannot be considered as a defect and can not be claimed.
- the error has been caused by mechanical damage to the product caused by the buyer.
buyer is obliged to deliver the goods to the postal address of the
online store, but not with the cash on delivery mode. The products
must be accompanied by a copy of the purchase receipt (could be in PDF form), which serves
as a warranty card and enclosed filled in
seller confirms the receipt of the claim and provides the buyer with
a receipt for appropriately claiming the goods. If it is not
possible to deliver the receipt immediately, it must be performed
without undue delay, but at the latest with the document of claim
seller is obliged to determine the way the complaint is handled
within five days from the beginning of the complaint procedure (the
date of receipt of the claimed goods). In justified cases,
especially if the complex technical evaluation of the goods is
required within 30 days from the day of commencement of the
complaint procedure. After determining the way the complaint is
handled, the seller will solve the claim immediately, and in
justified cases, the complaint can be reclaimed later. However, the
claim may not be longer than 30 days from the date of delivery of
the goods claimed. After the 30-day deadline for handling the claim,
the buyer has the right to withdraw from the purchase contract and
be reimbursed the full amount for the goods or have the right to
exchange the goods for a new one.
rights to claim:
buyer has the right to defect with goods to be removed free of
charge in a timely manner, and the seller has to decide how to
correct the error, the buyer may request instead of repairing the
defect, exchanging the defected goods for free if there does not
incur disproportionate costs for the seller in relation to the
price of the goods or the seriousness of the defect.
the case of an unrecoverable defect that prevents the proper use of
the item for the purpose, the buyer has the right either to
exchange the item or to withdraw from the purchase contract (money
there are at least three defects at the same time that prevents the
product from normal use, the consumer has the right to have goods
exchanged or to withdraw from the purchase contract (money refund), the
buyer also has the same right if the same defect occurs twice after
being repaired and the third time a case was sent to the claim
are deemed to have been complete if the claim is terminated by
handing over the goods, by exchanging or returning the purchase
price of the goods, by a written request for claim result or by
to goods, respectively the undamaged packaging must be checked
during handing over of the goods, as the goods may be damaged
during transport, we recommend that the buyer unpack the goods and
inspect it in the presence of the carrier. By signing the courier,
you declare that the packaging is undamaged.
the buyer claims the goods during the first 12 months from the
conclusion of the purchase contract, the seller may dispose of the
claim by refusing only on the basis of an expert's opinion or
opinion issued by an authorized, notified or accredited person or
opinion of the designated person (further as “professional
assessment on the goods”). Irrespective of the outcome of expert
judgment procedure, the seller is not allowed to require from the
buyer to cover the costs of professional assessment on the goods or
other costs related to the professional of the goods.
the buyer claimed the product after 12 months from the conclusion
of the purchase contract and the seller rejected it, the person who
was dealing with the claim is obliged to indicate in the proof of
the claim statement to whom the buyer can send the goods for expert
judgment. If the buyer sends the goods for expert judgment to the
designated person stated in the claim statement documentation, the
costs of expert judgment of the goods, as well as all other related
expense incurred, shall be borne by the seller irrespective of the
outcome of the expert judgment. If the buyer, by professional
opinion, demonstrates the seller's liability for the defective
product, he may reapply the claim; the warranty period does not
apply during the performance of the expert assessment. The seller
is obliged to pay the buyer within 14 days from the day of the
resubmitted claim all costs incurred for the professional judgment
of the goods as well as all the related expense. The reclaimed
request cannot be denied.
- The buyer has the right to defect with goods to be removed free of charge in a timely manner, and the seller has to decide how to correct the error, the buyer may request instead of repairing the defect, exchanging the defected goods for free if there does not incur disproportionate costs for the seller in relation to the price of the goods or the seriousness of the defect.
the buyer withdraws from the purchase contract, any additional
contract relating to the purchase contract from which the buyer has
withdrawn is also abolished from the outset.
- If the customer is not satisfied with the seller's handling of his claim or if he believes that the seller has breached his rights, he can contact the seller for a remedy. If the seller answers or fails to respond to the request for correction within 30 days from the date of dispatch, the consumer has the right to propose to open an alternative solution to his dispute under § 12 of Act no. 391/2015 Coll. on alternative dispute resolution of consumer disputes and amendment of some laws.
The Competent Body for Alternative Dispute Resolution with the Seller IPshop s.r.o., is the Slovak Trade Inspection (SOI Inspectorate for the Bratislava Region, Prievozska 32, P.O. Box 5, 820 07 Bratislava 27, Department of Technical Inspection of Products and Consumer Protection, tel.: 02 / 58272 172-3, fax no.: 02/58272 170, http://www.soi.sk) or other authorized legal person registered in the list of alternative dispute resolution entities maintained by the Ministry of Economy of the Slovak Republic (list available at http://www.mhsr.sk) . The consumer has the right to choose which of these alternative consumer dispute resolution entities to address. The consumer can use the online dispute resolution platform to propose an alternative dispute resolution available at http://ec.europa.eu/consumers/odr/.
- These Claim Terms are an integral part of the General Terms and Conditions, and the seller reserves the right to change them at any time without prior notice to the buyer.
- All data (photos, graphics, product descriptions, texts) listed on the internet store www.easycase.eu are copyrighted and may not be used without the prior written consent of IPshop, s.r.o .
XVII. Final provisions
seller reserves the right to amend these General Terms and
Conditions without any prior notice to the buyer. In the case of a
change in the General Terms and Conditions or the Terms of Claim,
the entire purchase process is governed by the General Terms and
Conditions of Business that were in force at the time of the buyer's
obligation to notify in writing changes to the General Terms and
Conditions is fulfilled by placing on the seller's website of his
General Terms and Conditions become effective against the buyer by
concluding a purchase contract.
buyer will be asked before sending an order by ticking the checkbox
to acknowledge, read, understand and agree with these General terms
and Claim terms and conditions.
General Terms and Conditions, including their inseparable parts and
appendixes, shall become valid and effective on May 24, 2019.
- The legal relations between the seller and the buyer not explicitly regulated by these General terms and conditions are governed by the relevant provisions of the Commercial Code, the Civil Code, the Consumer Protection Act, the Consumer Protection Act for the sale of goods or the provision of services on the basis of a distanced contract or a contract concluded out of service premises, the Electronic Commerce Act, as amended, as well as per current regulations.